Terms and Conditions

Dear sweet you! Thank you for buying from my webshop! I am a one-man-army and it is very important for me that you read these terms and conditions if anything should go wrong with your order.
Refund Policy
The following does not includes custom painted items (see section below).
You have 8 days, after the delivery, to let me know, if anything was damaged in the delivery.
If you want to return a product, everything must be in the original packing.
If you wish to return you MUST ship it in a hard envelope including the cardboard from when you received your product from me. If you do not do so, and the poster is damaged in the return shipment, i cannot refund any money.
If you wish to refund your product the shipment is at your own cost and you will not get the shipping refunded.
If you wish to complain about a damaged product, please send an a-mail to me at lh@leahoffmann.dk.
If you have not received your order within the promised days (see below) please send me an e-mail.
As a costumer at Lea Hoffmann Illustration you have two years of complain, but I do not refund if the product has been exposed to moist, water or directly sunlight.
If you wish to refund a product, please send it to:
Lea Hoffmann Illustration (company adress)
Nørrebjerg Runddel 49c
5220 Odense SØ
Denmark
At refund please enclose your receipt so I can see that it is bought in my webshop.
I do not refund products bought from any of my retailers.

Delivery times:
Denmark: 2-5 working days (GLS)
EU (including UK): 5-10 days (PostNord)
Shipping to the US: 8-16 days (PostNord)
Rest of the world: 10-20 days (PostNord)
Note: Shipping to Australia and New Zealand might take longer than 20 days (sometimes 30 days).

Custom made (Bike shoes, helmets...)
When ordering a custom painted job on your shoes or helmet you must ship your own shoes or helmet to Lea Hoffmann (info and address provided in an e-mail after completed purchase).
Lea Hoffmann does not take responsibility for the shipping from you to Lea Hoffmann. Lea Hoffmann recommend that you have insurance on your package.
Shipping the product that you want to have customized is at your own cost.
Once the shoes or helmet has arrived at Lea Hoffmann you can expect them to be done and shipped within 10 days.
The price listed in the webshop includes shipping from Lea Hoffmann to you.
Shipping within Denmark usually takes 1-3 days.
Shipping to EU (including UK): 5-10 days.
Shipping to the US: 8-16 days.
Shipping to the rest of the world: 10-20 days.
Shipping from Lea Hoffmann to you is Lea Hoffmann's responsibility. Lea Hoffmann has 3 months from shipping date to replace your item if the package is lost.
When ordering a custom painted job on shoes or helmet you automatic renounce your right to complain.
Lea Hoffmann will in best intention do the customized job as you wish.
Lea Hoffmann has the right to take photos of the design and use it on social media.


Privacy policy
Lea Hoffmann Illustration understands and respects the importance of privacy online.
This company will not reveal any information about a costumer to a third part, unless it is necessary to implement a transaction.
Lea Hoffmann Illustration will not sell your name, adress, e-mail adress, credit card information or any personal data to a third part without your agreement.